During the Training
Checking-In With Participants
An experienced trainer is able to read the body language of the participants to ascertain the appropriateness of the training content, the pace of the training and the energy level in the group. This step can be done informally on an individual basis during breaks or more formally with the entire group.
Asking questions like, How is everyone doing? and allowing time for honest responses or asking people to summarize the key points from a particular segment of the training will help trainers assess whether participants are grasping new information.
Mid-training adjustments may need to be made if it appears that many of the participants have not understood the material, appear bored or need additional help with concepts or skills. Trainer observations during role-plays, demonstrations or small-group activities can provide assessments of how well new material is being understood and integrated.
Working With Challenging Participants
There is always the possibility that there will be participants who pose some challenges to a smooth and effective training process. In Appendix C: Creating a Safe and Comfortable Learning Environment, a table summarizes some of these challenges and techniques to work effectively when challenging participants are part of a training group.