SIDS Program Manual Trainer's Guide SIDS & Infant Death Program Manual and Trainer's Guide

Training

During the Training

Questions and Answers

Question-and-answer sessions present a unique set of challenges, but they also offer the opportunity for you to clarify your message and reinforce key points. Questions also allow resistance to exist out in the open where it can be dealt with.

  • Plan for questions and answers by writing down questions you expect from the audience. For example:
    • Do babies have a greater tendency to choke or aspirate if placed on their backs to sleep?
    • My baby has bad reflux and sleeping on the tummy seems to help. Is this okay?
  • State in advance whether you will take questions at any time during the presentation, at the end of each topic or at the end of the presentation. If you decide to take questions during the presentation, be sure not to get sidetracked. If a question takes you off track or is of interest to only a few members of your group, deal with it at the end of the training instead.
  • Have participants write their questions down and hand them in at break time.
  • At the beginning of your question period, state how much time you have for questions and then ask for the first question. If no one has any questions, suggest one yourself. You could also consider planting someone in the audience to ask the first question.
  • Repeat questions so that everyone can hear them. Rephrase the question if necessary. If you do not know the answer to a question, it is best to be honest. Try to find some way to follow up with the person asking the question to get an answer to them.
  • End the question period by restating your summary, close or action that you want your audience to take.
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