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Partnerships & Collaborations

Consumer Product Safety Commission (CPSC)

The CPSC is an independent, Federal regulatory agency that is charged with protecting the public from unreasonable risks of serious injury or death from more than 15,000 types of consumer products including the safety of consumer products such as toys, cribs and child furniture. The CPSC develops voluntary standards with industry, issues and enforces mandatory standards or banning consumer products if no feasible standard would adequately protect the public, obtains the recall of products or arranges for their repair, conducts research on potential product hazards and informs and educates consumers through the media, State and local governments and private organizations and by responding to consumer inquiries.

Services:

  • A toll-free hotline (800-638-2772), available 24 hours a day, that can be used to find out whether a product has been recalled, learn how to return a recalled product or arrange for its repair, obtain information on what to look for when buying consumer products, obtain information on how to use a consumer product safely, obtain information about ordering CPSC publications, report an unsafe product and report a product-related injury.
  • A wide variety of recorded messages on product recalls and consumer product safety also are available on the hotline. To report product complaints or injuries, hotline staff is available between 8:30 a.m. and 5 p.m. EST Monday through Friday, except holidays. There is staff available who speak both English and Spanish. In addition, callers can arrange to speak with CPSC staff members fluent in other languages.
  • Consumers can sign up for e-mail announcements on information about recalls and safety on the CPSC Web site. The Web site also includes recalls and product safety news, unsafe product reports, neighborhood safety network signup and voluntary standards/research reports.

Data: Consumer product-related statistics for children’s products, child poisonings, carbon monoxide poisonings, electrocutions, fires, fireworks, sports and recreation and other products. The CPSC also has injury data on several consumer products.

Publications: Produces and disseminates publications and other materials on crib safety and SIDS risk reduction, child safety, children’s furniture, clothing safety, toy safety and other topics. All publications are available on their Web site organized by topic, title and category. Most are available in hard copy. All CPSC publications are free and in the public domain. The CPSC only asks that you not change the materials and give proper attribution. Several publications are available in Spanish on their Spanish Web site, El Mundo Hispano de la CPSC.

U.S. Consumer Product Safety Commission
Washington DC 20207
800-638-2772
http://www.cpsc.gov

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