4.2 Keys to Good Communication
Listening and observation skills are essential. You’ll find that you can break down barriers by listening to people and letting them know that you are interested in what they have to say.
Nonverbal communication is just as important as the spoken word. When you are faced with a family whose culture is initially unfamiliar to you, you can learn a lot just by being a good observer. Nonverbal cues can offer clues to appropriate behavior.
These nonverbal cues can have different meanings in different cultures:
- Facial expressions
- Body movements
- Interactions among family members