5.0 Introduction

Module 5 presents the “how to” of the Conversations Approach. The module describes the attitudes and skills needed to implement the approach effectively and outlines the components of a conversation.

Objectives for Module 5

• Understand the meaning of expertise in the Conversations Approach
• Define success in the Conversations Approach
• Develop self-awareness about assumptions and potential bias
• Describe skills needed to implement a conversations approach

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